Return Policy |
RETURN & EXCHANGE POLICY
Universal Watch Co., Inc. stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it within 21 days of original ship date for return or exchange.
For returns, your credit card will be credited with the full purchase amount. Shipping charges are non-refundable.
For exchanges, if there is a difference in price, your original credit card will be charged the difference or refunded the difference upon receipt of exchanged merchandise.
All items must be returned in the same condition they were shipped, undamaged and unused. We cannot accept any items back that have been worn or scratched. Please inspect each item carefully before shipping them back to us.
Return Items To:
Universal Watch Co., Inc.
Attn: Returns
5016 Schuster Street
Las Vegas, NV 89118
PLEASE NOTE: WE ARE NOT OPEN TO THE PUBLIC
SALE ITEMS & SPECIAL ORDERS
All sales are final on sale items and/or special order items. No returns or exchanges can be offered on these types of items. Special order items include items that are not available for immediate order on our website, including special sizes.
ITEMS FROM OUR BOCCIA SECTION THAT ARE "STIMULUS PRICES" ARE NOT FINAL SALE.
GIFT CERTIFICATES ARE NON-REFUNDABLE
Please send back merchandise with either a copy of the invoice or a note with your name and original order number clearly written on it. If you are making an exchange, please note the item you would like instead.
ITEMS PURCHASED IN TENO STORES
If an order is placed online, the item can only be returned or exchanged through our headquarters in Las Vegas. Unfortunately, we cannot accept returns or exchanges in any of our TeNo Stores.
If you purchase any products at TeNo, Xemex or TitanFactory Stores, each location has their own return or exchange policy. You must abide by their policies. This e-commerce store gives a 21-day return policy because the items you purchase through the website are blind items. It is possible that in the physical stores, they may have only an exchange policy. Please make yourself aware of the individual's store policies before making purchases with them.
We are not responsible for any other store policies but our own. Each store is separately owned.
CLICK HERE FOR SHIPPING INFORMATION
